Last updated: August 13, 2017
City Group Co KSC ("us", "we", or "our") operates the GoCity mobile application, website and technology platform (collectively the "GoCity Platform")
Information Collection And Use
Information You Provide to Us
Registration Information. When you sign up for a GoCity account, you give us your name, email address, and phone number.
User Profile Information. When you join the GoCity community, you can create a GoCity Profile to share fun facts about yourself, and discover mutual friends and interests. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for Drivers, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile.
Payment Method. When you add a credit card or payment method to your GoCity account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Driver Application Information. If you decide to join our GoCity driver community, in addition to the basic registration information we ask you for your date of birth, physical address, Civil ID number, driver’s license information, vehicle information, car insurance information, car permit and in some cases we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Drivers to help protect the GoCity community.
Payment Information. To make sure Drivers get paid, we keep information about Drivers’ bank routing numbers, and any other payment information provided by Drivers.
Information We Collect When You Use the GoCity Platform
Location Information. GoCity is all about connecting Drivers and Riders. To do this, we need to know where you are. When you open GoCity on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
Your location information is necessary for things like matching Riders with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of GoCity Users or a member of the public. In addition to the reasons described above, Drivers’ location information and distance travelled is necessary for calculating charges for GoCity rides. If you give us permission through your device settings or GoCity app, we may collect your location while the app is off to identify promotions or service updates in your area.
Device Information. GoCity receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from Drivers’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.
Usage Information. To help us understand how you use the GoCity Platform and to help us improve it, we automatically receive information about your interactions with the GoCity Platform, like the pages or other content you view, your actions within the GoCity app, and the dates and times of your visits.
Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between Riders and Drivers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the GoCity Platform, such as those between Riders and Drivers. You will be given notice that your call may be recorded, and by proceeding you agree to allow GoCity to monitor and/or record your call.
User Feedback. At GoCity, we want to make sure Users are always enjoying great rides. Riders and Drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give Riders information about Drivers’ ratings and reviews and vice versa.
Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the GoCity Platform and interact with GoCity advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the GoCity Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the GoCity Platform.
Information We Collect from Third Parties
Third Party Services. If you choose to register for GoCity or otherwise link your GoCity account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services. If you choose to register for GoCity or otherwise link your GoCity account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Enterprise Programs. If your company, university, or organization participates in one of our enterprise programs such as GoCity for Work, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.
Background Information on Drivers. GoCity works with third party partners to perform driving record and criminal background checks on Drivers, and we receive information from them such as publicly available information about a Driver’s driving record or criminal history.
We use the information we collect from all Users to:
Connect Riders with Drivers;
Provide, improve, expand, and promote the GoCity Platform;
Analyze how the GoCity community uses the GoCity Platform;
Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
Personalize the GoCity experience for you and your friends and contacts;
Send you text messages and push notifications;
Facilitate transactions and payments;
Provide you with customer support;
Find and prevent fraud; and
Respond to trust and safety issues that may arise, including auto incidents, disputes between Riders and Drivers, and requests from government authorities.
Additionally, we use the information we collect from Drivers for the following purposes related to driving on the GoCity Platform:
Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application;
Determining a Driver’s eligibility to drive for GoCity; and
Notifying Drivers about ride demand, pricing and service updates; and
Log Data When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics ("Log Data"). In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.
Location information We may use and store information about your location, if you give us permission to do so. We use this information to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at anytime, through your mobile device settings. In
Cookies Cookiesare files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser or mobile device from a web site and stored on your computer or mobile device.
We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Service Providers We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. In
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Communications We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Compliance With Laws We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
International Transfer Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Kuwait and choose to provide information to us, please note that we transfer the information, including Personal Information, to Kuwait and process it there.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.